A WORD FROM THE PRESIDENT - Update on COVID-19

Dear Clients and Friends,

At National Bank Financial – Wealth Management, we are very conscious of and sensitive to the growing concern related to the outbreak of COVID-19 and want to assure you that we are dedicated to supporting you throughout this period of instability. With this in mind, I want to personally reiterate our continued commitment to you, our clients, and to inform you of the actions taken by our organization.

In collaboration with an emergency response team which includes an infectious disease specialist, we have implemented several preventative measures to ensure your health and safety, as well as that of our employees. This team meets daily to reassess the situation and proactively address any new developments. Please find below an overview of the measures implemented so far:

  • All employees whose function allows them to work remotely, will do so until further notice.
  • All our professionals have the tools to continue to serve you and we do not anticipate any service interruptions, even in the event we are forced to close our branches. Therefore, you can reach your wealth management advisor team as usual.
  • Our systems and transactional tools have been tested. Regardless of where our employees are working, your data is safe.
  • Remote meetings are now strongly recommended. However, our service points will remain open and regular hours will be maintained until further notice.
  • We have improved our hygienic practices and have increased the cleaning frequency at all our sites.
  • Antiviral products have already been installed in National Bank locations for clients and employees.
  • All business trips as well as all NBFWM events have been cancelled or postponed.
  • All out-of-province personal trips, regardless of the destination, are subject to both National Bank and Government advisories including the established precautionary protocols (voluntary or mandatory isolation) prior to returning to work.

Conscious of the seriousness of the situation, I assure you that your wealth management advisor team remains at your disposal for any questions you may have and to help you identify the market opportunities that this exceptional situation could present. To this end, a team of experts including economists and market analysts, has been closely monitoring economic and stock market volatility. Our advisors are continuously updated on the group’s work and insights to ensure the continued optimal management of your portfolio.

Our goal is to provide you with remarkable service and advice that allows you to focus on your health and wellbeing as well as that of your loved ones. Never is this more important than in times like these. Rest assured that we will keep you regularly informed of any developments.

 

Thank you for your trust,

Martin Lavigne
President
National Bank Financial – Wealth Management