Update on COVID-19 - A word from the president

Updated July 2, 2020


Dear Clients and Friends,

At National Bank Financial – Wealth Management (NBFWM), we are very conscious of and sensitive to the growing concerns related to COVID-19. We want to assure you that we are dedicated to supporting you throughout this period of instability. I want to personally reiterate our continued commitment to you and inform you of the actions taken by our organization.

In collaboration with an emergency response team which includes an infectious disease specialist, we have implemented several preventative measures to ensure your health and safety, as well as that of our employees. This team meets daily to reassess the situation and proactively address any new developments. Please find below an overview of the measures implemented so far:

  • All employees whose function allows them to work remotely will do so until further notice.
  • All our professionals have the tools to continue to serve you and we do not anticipate any service interruptions. Even though our branches are closed, you can reach your wealth management advisor team as usual.
  • Our systems and transactional tools have been tested. Regardless of where our employees are working, your data is safe.
  • Remote meetings are now strongly recommended.
  • We have improved our hygienic practices and have increased the cleaning frequency at all our sites.
  • Antiviral products have already been installed in National Bank locations for clients and employees.
  • All business trips, as well as all NBFWM events, have been canceled or postponed.
  • All personal trips outside Quebec are canceled according to the recommendations of Government advisories (including isolation measures after a return trip).

I assure you that your wealth management advisor team remains at your disposal for any questions you may have and to help you identify the market opportunities that this exceptional situation could present. To this end, a team of experts including economists and market analysts has been closely monitoring economic and stock market volatility. Our advisors are continuously updated on the group’s work and insights to ensure the continued optimal management of your portfolio.

Our goal is to provide you with remarkable service and advice that allows you to focus on your health and wellbeing as well as that of your loved ones. Rest assured that we will keep you regularly informed of any developments.


Thank you for your trust,

Jonathan Durocher

National Bank Financial – Wealth Management

Important notice


Branches are now open by appointment only. To make an appointment, please contact your Investment Advisor.


Postal delays

Due to the current situation, please note that mail delivery delays could impact the reception of some mail items. Please contact your investment advisor for all questions or concerns.